We always make every effort to ship product the same day that
it is ordered. Each order will be sent to the warehouse where it will be shipping
from. Orders that arrive at the shipping warehouse past the cutoff time will typically
ship the next business day. A more detailed explanation is provided below.
How soon will my order be shipped?
Domestic Orders received before
In-stock items will generally ship within
the first 24 hours of order placement. However, orders received after 2:30pm
(EST) typically ship the following business day.
Domestic Orders received on weekend
Orders for in-stock items placed on weekend
or on holidays will be shipped the following business day.
Which shipping carriers do you use?
To provide you with the widest selection of products as well as
the highest level of service, your items may ship from multiple locations. In addition,
we use several different carriers to minimize the shipping cost. We only work with
top carriers including:
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What are the shipping options for my order?
Est. delivery time
Standard ground includes delivery via US Postal Service, UPS Ground, FedEx ground. Orders placed via these
shipping options are not guaranteed to be delivered within a certain timeframe.
However, a guideline is provided for your convenience.
(Standard ground is always your
lowest priced option.)
1-5 business days
Items upgraded to Expedited Ground will
ship via UPS, FedEx ground, or like carrier.
(Expedited ground is not available
for all items.)
2-3 business days
2nd Day Shipping:
Items upgraded to 2nd Day Shipping will
ship via UPS, FedEx ground, or like carrier. Items will arrive within 2 business
days from the day the order has been shipped out.Please note that there is no weekend pick-up or delivery for
two day and overnight shipping
(2nd day shipping is not available
for all items.)
2 business days
Items upgraded to Overnight Shipping will
ship via UPS, FedEx ground, or like carrier. Items will arrive within 1 business
day from the day the order has been shipped out.
(Overnight shipping is not available
for all items.)
1 business day
Certain products weighing 70 pounds or more, cannot
be shipped via any air service. These are identified as Can’t Ship Air and are shipped
via Standard Ground.
Drop ship delivery times will vary by manufacturer.
Shipments are delivered Monday through Friday.
If you have multiple items on your order, each item will be calculated separately
depending on the warehouse location for where your item ships.
Delivery Times may vary, as orders may ship from more than one location.
Delivery times quoted are to metropolitan areas, and shipments to remote locations
may take longer.
Prices and terms are subject to change without notice.
*Orders to APO/FPO and PO Boxes must ship US Postal Service. Orders to Puerto
Rico and the Virgin Islands must ship via US Postal Service as well.
At our discretion, orders weighing less than 13 ounces or totaling less than $10 may be sent via USPS First Class mail
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What is "White Glove" delivery service?
"White Glove" delivery service is a special handling
service offered for some our products. There are two different standard service
levels available: White Glove Inside Delivery and White Glove Installation. With
inside delivery, the White Glove shipping company will bring the product off the
truck and into your home; this "Silver" level service includes stair carries (up
to two flights). With installation service, the White Glove company will also unpack
your product, take away packing materials, and perform standard assembly. Don't
see the shipping option you want listed on the website? Call our Customer Service
Center for pricing and availability of extended delivery services. In the event
that an item that you have ordered required white glove delivery, you will be sent
an e-mail outlining the time frames for shipping.
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Do you accept international orders?
Lenrom.com accepts international orders subject to the following terms:
IMPORTANT NOTE for our INTERNATIONAL CUSTOMERS!
All orders shipped outside USA and Canada , must be paid via BANK TRANSFER or Western
Union only. We cannot accept CREDIT CARDS at this time for international orders.
To complete your purchase , please add the items to your cart,and at the checkout
page, select BANK TRANSFER as your payment method.
At the checkout page you will be provided with the bank wire instructions
to allow you to send the funds to us.
There is a $15.00 fee service charged for international bank transfers .This is
the amount charged by our bank to process incoming transfers.Please add this amount
to the total provided in your order receipt.
Order number must be transmitted to us with the wire transfer in order to ensure
the proper application of funds to your transaction.
International orders are shipped via US Priority Mail International for items under
70lb. Orders over 70lb are shipped via UPS Worldwide Express.Please contact us if
your orders are over 70lbs. so we can provide an accurate quote and timing
of your delivery.
For products shipped internationally, please note that any manufacturer warranty
may not be valid; manufacturer service options may not be available; product manuals,
instructions and safety warnings may not be in destination country languages; the
products (and accompanying materials) may not be designed in accordance with destination
country standards, specifications, and labeling requirements; and the products may
not conform to destination country voltage and other electrical standards (requiring
use of an adapter or converter if appropriate). You are responsible for assuring
that the product can be lawfully imported to the destination country.
International Shipping Customs,
Duties, and Taxes:
Orders that are shipped to countries outside of the U.S.
may be subject to import taxes, customs duties and fees levied by the destination
country ("Import Fees"). The recipient of an international shipment maybe subject
to such Import Fees, which are levied once a shipment reaches your country. Additional
charges for customs clearance must be borne by the recipient; we have no control
over these charges and cannot predict what they may be. Customs policies vary widely
from country to country; you should contact your local customs office for further
information. When customs clearance procedures are required, it can cause delays
beyond our original delivery estimates.
AT THIS TIME WE SHIP TO THE FOLLOWING COUNTRIES:
IF YOUR COUNTRY IS NOT LISTED THEN WE DO NOT SHIP TO YOU AT THIS TIME
FX France, Metropolitan
HK Hong Kong
NZ New Zealand
PR Puerto Rico
GB United Kingdom
US United States
UM US Minor Outlying Islands
VA Vatican City State
VG Virgin Islands (British)
VI Virgin Islands (US)
Bank Wire Transfer information :
Account Name: LENROM LLC
Bank:HSBC Bank USA NA
Account #xxxxxxxxxx ( Account # will be provided on the Order Confirmation page)
ABA # 021001088
915 St. Georges Ave
Woodbridge , NJ 07095
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Can I ship my order to Alaska
Yes. A $19.99 fee will apply in addition to the
shipping charges. Please note that shipping times to Alaska and Hawaii will take
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Can I Ship my order to Canada
Lenrom.com is proud to service Canadian Customers
for most items on our store.Due to manufacturers restrictions , certain items are
not eligible to be shipped outside United States.
Canadian orders are shipped via United States Postal Service .
Our shipping calculator on the shopping cart page allows you to view the shipping
rate to Canada. Just place the item in the cart, choose the quantity you desire
and press "Calculate Shipping Button" to view your rates.
Orders that are shipped to countries outside of the U.S. may be subject to import
taxes, customs duties and fees levied by the destination country ("Import Fees").
The recipient of an international shipment maybe subject to such Import Fees, which
are levied once a shipment reaches your country. Additional charges for customs clearance
must be borne by the recipient; we have no control over these charges and cannot predict
what they may be. Customs policies vary widely from country to country; you should
contact your local customs office for further information. When customs clearance
procedures are required, it can cause delays beyond our original delivery estimates.
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Must I sign for my delivery?
Signature is required for all deliveries. Thorough inspection must be made upon
delivery and all damage noted on the delivery receipt. If an item is damaged, delivery
should be refused and Lenrom.com must be notified immediately. You must save all
shipping and merchandise packaging.
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Who do I call if my merchandise arrives broken or damaged from the shipping carrier?
Every shipment is insured in the unlikely event that damage occurs during transit.
While cases are extremely rare, it does happen once in a while. We request that
you inspect your item(s) upon delivery. If your item(s) shipped via common carrier
i.e. FedEx or UPS, simply refuse delivery and contact
us or call us at 1-800-357-6242 immediately for a replacement.
For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged
Upon Arrival" where you sign for the items and refuse delivery. After delivery is
refused, we will file a claim and send you a replacement product.
If product is accepted and damaged, you will be responsible for filing a claim with
the proper carrier. For damages unnoticed at the time of delivery, we ask that you
send us photographs via email, so that we can address and correct the situation.You
must save all shipping and merchandise packaging.
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information is approximate and may be based on information provided to us by various
manufacturers and suppliers.